Polystudios Terms & Conditions (please read before ordering)

By purchasing a product or service, you agree to be bound by the terms and conditions set by Polystudios.

Supplied Artwork

Polystudios cannot warranty the final outcome of a print if the artwork you supply is of inferior quality or not suitable for a print size required by you.Customers must supply their images at 300dpi resolution for good quality or 72dpi resolution at their wanted printed size for reasonable printed quality. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied artwork is poor. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and where necessary corrected. Polystudios can work on substandard images or photos only if asked by you. Polystudios will print works exactly as supplied by you unless otherwise requested.If you need and want the closer colour matching you must supply us the sample of the same medium to bring as closer to your requirement .WE WILL NOT BE RESPONSIBLE IF YOU DO NOT PROVIDE ANY COLOUR MATCHING SAMPLE OF THE SAME MEDIUM OR IN 2ND CASE ANY PHOTO OF YOUR ART WORK OR IMAGE SENT BY YOU,without providing we will just be matching colours in dark. For further information on how to send a file BEFORE PAYING ONLINE/CHEQUES. Please contact our studios AS PAYMENT IS NOT REFUDABLE ONCE THE PAYMENT HAS BEEN PROCESSED. We will refund your money as a voucher to the value of your order for your future order.

Copyright

The copyright in all works supplied by Polystudios will remain with Polystudios or the relevant artist or photographer.

By supplying us with artwork, you warrant that you have the copyright or license in that image or the written permission of the copyright owner to use the photograph. UNDER NO CIRCUMSTANCES WILL POLYSTUDIOS BE RESPONSIBLE FOR ANY COPYRIGHT ISSUES ARISING AS A RESULT OF YOU SUPPLYING US WITH ANY IMAGE OR ARTWORK IN BREACH OF COPYRIGHT.

Right to refuse

Polystudios reserve the right to refuse work, which is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.

Availability

Polystudios have most advertised materials in stock at all times. We reserve the right to substitute materials for an equal or better one if the need arises.

Prices

Polystudios prices are competitive, however we reserve the right to alter these without notice.

Payments

Polystudios do not operate a credit facility. All orders of products need to be paid for before the order is dispatched.

The work

Polystudios carry out in-house work as we do not subcontract our work, ensuring quality.

Cancellations

A request may be cancelled after work has been commenced provided all costs incurred up to the time of cancellation are paid.

The completed work

Polystudios will do their best to give you a product as close to your request as possible. However, under no circumstances will Polystudios be responsible for colour matching. Our discretion is final.

Any complaint regarding a print must be logged with Polystudios within 24 hours of receiving the delivery and it is at the discretion of Polystudios to name compensatory terms where Polystudios feels that it is applicable.

Polystudios add lamination to all prints canvas prints ensuring long lasting prints with no cracking.

Polystudios are not liable for any deviation in quality or consistency of printed images and media.

Delivery

We will do out best to deliver your products in the quickest possible time without sacrificing quality. Polystudios do not have any control over Royal Mail or courier companies. Some deliveries may be delayed due to your location, accidents or local disruptions. In these instances, Polystudios will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. Polystudios will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition.

Loss or damage

Polystudios shall not be responsible for any loss or damage to your product during transport beyond the value of the invoice and what you have paid us.

Guarantee

This guarantee entitles you to a replacement product should it display a fault. Please note that the Polystudios guarantee does not cover loss, accidental damage, wear and tear or the work being subjected to anything unusual. All works must be kept in a dry cool ventilated place away from direct sunlight, extreme temperatures and extreme environments.

Although manufacturers of canvas and inks used by Polystudios claim up to 80 years colour quality (without fading), Polystudios cannot guarantee this claim.

The final say with regards to the validity of your guarantee lies completely with Polystudios.

Errors and omissions excepted.